Journeying With by Phone Volunteer - Role Description

A Christian response to the emotional and spiritual needs of people losing their sight

Role context

Each day 100 people are told they are losing their sight across the UK.

Few receive any support - such as information, resources or friendship during this difficult time.

That’s where Journeying With comes in. Launched by Torch Trust, Journeying With brings Christian volunteers from local churches alongside people at their times of need with sight loss, to help them adjust to change and ensure they have good support in place. The role of a Journeying With by Phone Volunteer is central to this scheme, being alongside individuals as they journey through the life-changing impact of sight loss.

Role: Journeying With by Phone - Volunteer

Reports to: Journeying With by Phone - Co-ordinator

In co-operation with: Torch Trust

(Please refer to Torch Trust ‘Joining the Journey’ Volunteering Policy, which is available on request or on-line)

Main purpose

To provide people losing their sight with a friendly and supportive telephone call on a regular basis, and journey with them as they come to terms with this loss. Give emotional, spiritual and practical support through listening, and offering relevant advice when appropriate. Help clients to access other services available to them, be able to talk about matters of faith, and to feel more confident in facing the future.

Main duties and responsibilities

Desirable skills, experience and attributes

Specific Requirements

Journeying With is a Christian befriending scheme. The role of a Journeying with by Phone volunteer will involve being able to pray with and offer Christian support to clients if requested. It is therefore a requirement that a volunteer has an active Christian faith, involvement in the local church and accepts the Torch Basis of Faith (please refer to ‘Joining the Journey’).

Because this role may involve working with vulnerable adults, an enhanced DBS (or Access Northern Ireland) check will be required.

Support and training provided

Training will be provided by Torch Trust. Volunteers will be required to attend initial training (approximately 2 days at Torch House or at Regional Training days). Ongoing support will be provided by the Co-ordinator.

Expected hours of volunteering

We anticipate that this role will require a commitment of 1-2 hours a week.


Further Information

If you would like any further information about the possibility of being a Journeying With by Phone Volunteer or if you have any questions at all, please do contact :

Torch Trust
Torch House, Torch Way
Market Harborough
LE16 9HL

t +44 (0) 1858 438260 or e

The role of a Journeying With by Phone Volunteer is a practical opportunity for putting your faith into action. We would encourage you to take the opportunity to find out more about this and to pray about whether this may be something God is leading you towards.

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