Job Description

Client Services Adviser

Torch Ethos

The Torch Trust aims can be summarised as ‘enabling people with sight loss to discover Christian faith and lead fulfilling Christian lives.’ To achieve this we provide Christian resources and activities for blind and partially sighted people worldwide.

Torch Trust has a distinctive culture that reflects its Christian beliefs and has been shaped by its history of seeking to be faithful to God’s guidance.

Our values inform the choices made by Torch, what we do and the way we do it. Our Values are:-

Christ-centred; People-focussed; Openness; Creativity

We are a Christian mission and will seek to faithfully represent the Christian message in what we do and in what we say but we will never impose our faith or belief on others.

Occupational Requirements

Torch is a Christian Mission working primarily with Christian organisations and Christian clients. This role requires that the appointed person is in close contact with our users and/or supporters who are likely to expect to be interacting with a Christian person and may be required to pray and share Christian experiences. It is therefore a requirement of Torch Trust for the Blind that the person appointed is a committed Christian and able to accept the Torch Basis of Faith.

Job Title

Client Services Adviser

Reports to

Operations Coordinator

Reporting to this Post


In Cooperation with

Other volunteers and members of staff

Main Purpose

The responding to telephone and email enquiries to engage with Clients and supporters concerning how best Torch can be of service to them

Main Duties and Responsibilities

Client Services


Other Tasks

Person Specification:

The following attributes are all essential requirements

Experience, knowledge and understanding

Customer Service and Quality Focus

Personal skills and attributes

Contract, Hours of Work